- Orders are typically processed within 2-5 days of being placed, with an additional 2-7 days for transit. These times may vary during promotional events and holidays. 

- Orders for in-store pickup will be ready on the day you select at checkout, typically no later than 12pm. We cannot guarantee earlier pickup. Your order is not available for in-store pickup until you get an email confirmation that it is ready. 

- We want you to get your package as quickly as possible. Unfortunately, we do not have any control over your package once it is with the carrier. If you think transit time is abnormally long (7+ business days), please contact us.

There is a chance we can make changes to your order, depending on how long ago it was placed. Please contact us if you need to make a change to your order.

Simply shop the $5 gift wrapping option, select your gift wrap color, add it to your cart and we’ll take it from there. Your items are likely to be wrapped all together unless you leave us a note indicating otherwise.

Orders will be shipped without price information and we will handwrite a gift note if you include one in the notes section.

We use USPS to ship most orders. Please keep this in mind when entering your shipping address, and double check that all your information is entered correctly.

If a packaged is returned, because of an address error, the customer will be responsible to pay for the package to be re-shipped.

Each order can only be shipped to one address. Please place separate orders for each address if you have multiple.

Yes, but please double check your information is correct. 

We ship to the exact address provided at checkout. We are not responsible for delays caused by the carrier or for lost orders submitted with incorrect shipping information. Additional fees may be incurred for packages that have to be re-shipped.

Please contact us with your order number, a description of the issue, and an alternative address if possible.

Your tracking information will note where the delivery driver left your package upon delivery. If you cannot find your package, please check nearby or with your building office and neighbors. Occasionally a carrier will mark a package as delivered before they have dropped it off. Please also reach out to your mail carrier or local post office.

If you have proceeded through all these steps and still have not located your package, please contact us within 5 business days of the package being marked as delivered. We will do our best to help you, however we are not responsible for lost or stolen packages. 

We take great care in packaging your merchandise with love so it arrives safely, but carriers can be rough with packages, resulting in damage. You MUST contact us within 5 business days of the package being delivered with photos and description(s) of the damaged item(s) and packaging.

Please provide as much information as possible so we can assist you as quickly and effectively as possible.

Please note photos of each of the damaged items are required for a refund or replacement to be considered.

There are times our system doesn't accept certain addresses. Please email us if you have any trouble with your order and we'll take good care of you.

As of now, we are only able to ship outside the U.S. and Canada on a case-by-case basis.

Please note that shipping internationally starts at a rate of $25 and up, depending on the items ordered. Please contact us with the item(s) you would like to order, your shipping address, and your phone number.

You may only use an e-Gift Card for our online store. Physical gift cards are only valid in-store. If you would like to transfer your balance to a different gift card type, please contact us with your gift card number and how you’d like to transfer the balance.

Balance inquiries can be provided by email.

Add the e-Gift Card to your cart and proceed to checkout as normal. For best processing, please enter your own email address and forward the e-Gift Card from there.

Once your purchase is complete you will receive a confirmation email with the gift card information that you can then forward to your recipient at any time and with any additional notes.

Thanks for your interest in becoming a vender. Please email us your contact information with an overview of your business, product, and website. We'll get back to you as soon as possible.

Please refer to our Heyday Giving Page for instructions on how to request a donation.